International Shipping

International orders are processed and dispatched within 1–2 working days. As soon as your parcel leaves our facility, you will receive a dispatch confirmation email containing full tracking details.

We regularly ship worldwide and supply complete documentation with every international parcel (including a Certificate of Analysis, an itemised invoice, and a statement of research-use intent) to help ensure a smooth customs clearance process.

If you need support with tracking or have questions about customs procedures, courier handling, or transit times, our team is always happy to help. Please contact us and include your order number so we can respond quickly.

International delivery times vary depending on the destination country, local postal infrastructure, and customs processing speed. Most parcels arrive within the courier’s estimated timeframe; however, customs delays are possible and outside of our control.

All international shipments are sent DDU (Delivered Duty Unpaid). This means the recipient is responsible for paying any duties, VAT, tariffs, or clearance fees requested by their local customs authority or courier.

While we take extensive steps to support successful customs clearance, we cannot control or take responsibility for customs delays, inspections, or processing times in the destination country.

If your parcel is seized by customs, we offer a generous one-time resolution per order:

• One free reshipment of the same items: the customer only covers the new shipping cost.
• Alternatively, you may choose a 70% refund of the order value (excluding the original shipping cost).

We cannot offer compensation for parcels delayed or returned due to unpaid duties, refused delivery, or incomplete/incorrect addresses supplied at checkout.

Important: It is the buyer’s responsibility to ensure our products comply with their country’s regulations. We do not take responsibility for legal restrictions, import bans, or compliance requirements in other countries.

For guidance on import duties, tariffs, and taxes, we advise customers to use this import duty calculator.

Below we have provided the HS codes we use to define each product, so that you can enter these for an accurate result: